Refund & Return Policy
Your satisfaction matters. We offer returns and refunds on damaged or defective items to ensure a worry-free experience with every custom box.
Last Updated: July 07, 2026
At DoBuy Box, we want you to be completely satisfied with your purchase. Please read our policy below carefully.
1. Return Eligibility
You may return most non-perishable items within 7 days of receiving your custom box order.
Products must be unopened, unused, and in their original packaging with all tags and seals intact.
Perishable items (such as chocolates, dates, and food products) are non-returnable unless they arrive damaged or defective.
Customized or personalized items are non-returnable.
2. Defective or Damaged Products
If you receive a damaged, defective, or incorrect product in your box, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or full refund for the affected item at no extra cost.
3. How to Return an Item
Contact our customer support at hello@dobuybox.com with your order number and reason for return.
Once approved, pack the item securely in its original packaging.
Ship the return to the address provided by our team. Return shipping costs are the responsibility of the customer unless the item arrived defective or damaged.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund.
Refunds will be credited to your original payment method within 7–10 business days.
The refunded amount will exclude the original box shipping fee (unless the return is due to an error on our part).
5. Non-Refundable Items
Opened, unsealed, or used products
Perishable goods (unless damaged upon arrival)
Gift cards or digital vouchers
Sale or discounted promotional items (unless defective)
6. Exchange Policy
We currently do not offer direct item exchanges. If you wish to replace an item, please return the original for a refund and place a new custom box order on dobuybox.com.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Website: dobuybox.com
Email: hello@dobuybox.com
Phone: +94 77 123 4567
